We encourage you to confer with any of our customers to determine their satisfaction with us.
The Parklane System has gained an enviable reputation not only for its flexibility and power, but also for the level of support delivered by our highly skilled support teams. We believe that our customers' success, and ours, depends on how well we support you through implementation and beyond.
Unequalled Level of Assistance
Our support center offers an unequalled level of assistance. When you invest in the system you also invest in a long-term partnership with Parklane. We maintain a team of experienced professionals who are fully trained in all aspects of the system.
Unlimited Access to Support Desk
A customer can call or and email as often as necessary.
Evolving Design and Updates. Easy and Immediate Access to Upgrades
The annual support agreement ensures that you fully protect your investment, and also includes all updates to the system. The system is continuously enhanced and the latest version is always available to you on our website.
Experienced Advisory Team for Set-up
When you acquire the Parklane System, our systems advisory team will configure the system to meet your needs. They will offer advice on the best way to set up your tables and your organizational structure within the system. Parklane’s customers receive on-site training and telephone support to ensure that their transition to the use of our software is made as easy as possible.
Other services available on a fee-for-service basis include:
- Additional on-site training
- Web training: Parklane offers regular group or one-on-one training sessions via the Internet.
- Annual Workshops located throughout the country
- Data conversion services (importing data from the software that is being replaced by Parklane)
- Site audits
